HELP & SUPPORT
myKIDZworld mobile App support
What age is the App designed for?
Our App is intended to be a learning aid to support your family with their first experiences of social media. Parents act as a guide to teach their child how to use social media before they graduate to open networks when they are 13 years old. There is no recommended age to start using the App is down to parental discretion but anywhere from 7 years of age would be suitable.
What can my Child do in the App?
The App is designed for your Child to have fun at the same time as developing skills and strategies for becoming comfortable with using online and social media tools in a safe and closed environment controlled by you. Please read our article here ‘What can your Child do in the myKIDZworld App?’
What is a 'Closed Network'?
The key point that differentiates our App from other social networks is that it is a ‘Closed Network’. This means that only you can invite and accept friends into your child’s network. This eliminates any requests from online strangers. Your child’s profile is not publicly available from any internet search.
Where can I download the App from?
The App can be downloaded from the App store or Google Play. Please visit our getting started page for our guide to get up and running.
How do I create an account?
Why do I have to pay for an account?
Our App does not generate any revenue through marketing to make sure your child does not get any marketing content in their closed social media view. As a consequence, there is a small subscription charge to use the App to fund our operations. If you have any concerns about paying for the App please contact our Team. We aim to keep our App inclusive for all.
Is the payment method secure?
Of course! myKIDZworld doesn’t read or store your full card details. The payment process is mamaged by Stripe.com, an industry leader in secure online subscription payment. (Stripe is PCI Level 1 compliant – the highest level of online card payment security you can get)
How do I change my password?
You can reset your password from the login screen to your account. This is available from the login screen on the App or from the login screen on our website. Your new password will be emailed to your account’s primary email address.
How do I change my child's password?
Logon to your account to change your child’s password.
- In the App, select your child from your home page. You will enter your child’s profile where you can reset their password.
- On the website, select reset password from your child’s entry on your home page.
Your child’s new password will be emailed to your account’s primary email address for you to change on their device.
What is a 'Linked Adult'?
The purpose of ‘Linked Adults’ is to provide other adults with responsibility of monitoring and supporting your child in the App. ‘Linked Adults’ can be your partner, a nominated guardian, a relative or even an older sibling.
‘Linked Adults’ can either be added with ‘Full’ or ‘Restricted’ control. The table below describes the differences in features between the two types of control.
|Full Control||Restricted Control|
|Added to your child’s friends list||Yes||Yes|
|Send you child messages||Yes||Yes|
|Review you child’s news feed||Yes||Yes|
|Send your child badges||Yes||Yes|
|Hide and delete posts||Yes||No|
|Send Friend requests||Yes||No|
|Approve Friend requests||Yes||No|
|Delete and block Friends||Yes||No|
|Send your child tasks||Yes||No|
|Change your child’s settings||Yes||No|
How do I add friends to my child's account?
Adding friends to your child’s account is described in our ‘Getting Started’ guide. Review our getting started guide here to learn more about building your child’s network.
How do I add an adult to my child's friend list?
To add an adult as a friend of your child, you will need to add them to your child as a linked adult with either ‘Restricted’ or ‘Full’ control.
What is the 'Forbidden Word' list?
The forbidden word list is a list of words that your child may use but is considered inappropriate for others to read. The list of words is based on google’s profanity word list. If your child uses one of these words, the message they post will be automatically hidden so that you can review it and nobody else will see it. Whilst this feature may catch the majority of inappropriate posts. We cannot prevent all of them. If you find you child using a word that you are not happy with, please email the word to our support site. We update this list every three months.
Tell me more about 'Learn Together'
||“Create a common understanding of online activity and agree boundaries”
You have a parental view of your child’s account that allows you to see everything they post and receive from their friends. This creates an opportunity to for you to discuss real and relevant examples of how they are using the App and how this aligns to the boundaries and rules you have agreed. It should be used for positive review striking the balance between your child’s privacy and safe monitoring.
Tell me more about 'Real Friends'
||“Your child’s friends online should be the same as friends in the real world”
All friends in your child’s account will be requested or approved by you. This is controlled between you and other parents so there is no opportunity for strangers and anonymous friends to be linked to your child’s account. Your child should not be in contact with anyone you have not met in person.
Tell me more about 'Be Kind'
||“Promote positive communication styles and discuss harmful messages”
Respectful communication is essential learning for online interactions. You can review and hide messages sent by your child, or received from their friends. Hidden messages can be discussed between parents or used to support discussions between parent and child.
Tell me more about 'Safe Content'
||“Monitoring your child online will reduce exposure to inappropriate content”
There is no external content available to your child. Only ‘friend-to-friend’ message exchange is visible to them. We have an automated review process to hide posts that contain words in our ‘Forbidden Word’ list so if messages contain bad words, they will be available for you to review and will not be sent to other children.
Tell me more about 'Stay Private'
||“Do not share personal information or your whereabouts with anyone online”
Your child does not need an email address, and their identity is not available publicly on the internet. When they no longer need myKIDZworld and you delete their account, any digital footprint created by myKIDZworld is deleted. We hope this provides assurance that early learning experiences online will not come back to bite them in adulthood.
Tell me more about 'Time Online'
||“Limit time online to sensible amounts so it does not impact your child’s behavior”
Too much screen time for your child will eventually make them tired, frustrated and sometimes angry. It is important to control time online to sensible amounts. In your child settings, you can control when your child can use the App and for how long. For example, you can set App use to 30 minutes per day between the hours of 5pm and 7pm.
What are online risks and where can I learn more about them?
What are online risks and where can I learn more about them?
Help & Support
Where can I get further information on Online Safety to protect my Family?
Please take a look at our Organisations page where we have links to professionally recognised organisations that can support your family and provide expert guidance.
What do I do if my child is being bullied online?
Here is some simple advice that you should follow when you suspect your child is being bullied online.
- If your child is being bullied, tell them not to reply.
- Take screen shots of the messages and save emails as evidence.
- Block any sources of messaging that are upsetting your child.
- Contact their school to make sure bulling is being prevented in the school environment.
- If the threats are severe or go on for a long time, contact the police.
If you are unable to get support from these online resources, please contact the NSPCC trained helpline counselors for 24/7 help, advice and support
What resources are available for my child to learn about online safety?
There are many resources for your child to explore to help them become aware of online safety and risks. We have pulled together a shortlist here that is a great start. We recommend you read through the resources and work through them with your child so you can begin to understand how much they know and where you can support them further.
||Thinkuknow is the education programme from the National Crime Agency’s CEOP command. It aims to empowers children and young people aged 5-17 to identify the risks they may face online and know where they can go for support. They have developed a series of websites for specific age groups to support learning of online risks.|
|Ages 5 to 7||Ages 8 to 10||Age 11 to 13||Age 14 +|
What age specific advice is there for parents to support children?
There are many organisations that provide age specific advice to support your child online. Our recommendation is that you read through a number of the and begin to form your own family guidelines based on your parenting style and your child’s level of maturity and experience online. The key to all the advice is building and open and honest dialogue where your child feels safe to come to you and discuss anything they are worried about online.
||Internetmatters are a not-for-profit organisation that has a simple purpose to help keep children safe in the digital world. They are backed by the UK’s most prominent internet industry players, BT, Sky, TalkTalk and Virgin Media, and are supported by leading child online safety experts, we’re able to offer you the best advice and information available on tackling e-safety issues.|
|Pre-School (0-5)||Young Children (6-10)||pre-teens (11-13)||teens (14+)|
||GetSafeOnline is a public / private sector partnership supported by HM Government and leading organisations in banking, retail, internet security. It provides easy-to-understand information on online safety and has provided useful tips on age specific advice for online safety.|
|Under 5||Ages 6 to 9||Ages 10 to 12||Ages 13+|
||Media Smart is Canada’s centre for Digital and Media Literacy. They have a wide range of resources including these age specific guides that will support you parenting approach to online safety.|
|Ages 5 to 7||Ages 8 to 10||Ages 11 to 13||Ages 14 to 17|
Are there any educational frameworks to support teaching children online saftey?
If you are a Head of School or Teacher tasked with supporting education of online safety and digital literacy, there are established organisations that publish educational frameworks to support you schools teaching needs. Use these great examples below to help you tailor your own approach to promotoing online safety in schools.
||The Education for a Connected World framework describes the Digital knowledge and skills that children and young people should have the opportunity to develop at different ages and stages of their lives. It highlights what a child should know in terms of current online technology, its influence on behaviour and development, and what skills they need to be able to navigate it. Visit the website here and download the guide here.
||USE, UNDERSTAND & CREATE provides a road map for teaching digital literacy skills in Canadian schools. The framework draws on seven key aspects of digital literacy: ethics and empathy, privacy and security, community engagement, digital health, consumer awareness, finding and verifying and making and remixing. Visit the website here and download the guide here.|
How do I stay connected with myKIDZworld?
Follow us on twitter (@zworldmy) to stay up to date with online safety news and latest news on our App.
How do I contact the myKIDZworld Team?
Email us at firstname.lastname@example.org